eldec not only services what it sells, we support our customers with on-site assistance and handy tips and expert advice that will shorten the learning curve and get you started quickly. eldec’s technical consulting services include, induction heating generator installation and startup assistance, on-site support and remote diagnostics as well as preventative maintenance schedules and advice. Our years of experience and know-how will help you get the most out of your induction heating equipment purchase, and keep your eldec equipment and your operation up and running smoothly.
Table of Contents:
- Installation and start-up assistance
- Technical on-site support
- Remote diagnostics
- Preventative maintenance for induction heating generators
Installation and startup assistance
At eldec, installation and startup assistance is available for any purchase of eldec induction heating equipment. We will guide you along the way, making sure you have everything you need to begin. From creating the process recipe to determining the type, size and shape of your induction coil, our technicians will take the guesswork and experimentation phase out of the equation so your operators can get to work. If induction is new to you or your crew, we offer inductor design and manufacturing training in addition to equipment operational and maintenance training.
Technical on-site support
Our induction heating technical consultants will show your staff how to install and uninstall the coax cable to prevent accidents and costly repairs. They’ll run through options on the generator’s control panel and demonstrate how to control power and current flow into the workpiece, which will lead to optimal heating results as well as outstanding workpiece quality. They are also available for troubleshooting if you find you are not achieving the results you expect or if you are experiencing problems with the generator or inductor.
Remote diagnostics
We understand how costly downtime can be to your operation. Our experience and knowledge base allows our service technicians to quickly diagnose many induction heating equipment problems over the phone, by video call or by exchanging photos and diagrams via email. Step-by-step instructions for most situations are also included in operator and maintenance manuals in order to speed up the troubleshooting process. If the problem cannot be fixed remotely, eldec will dispatch a technician to your plant or forward instructions to ship malfunctioning equipment to our facility in Michigan.
Preventative maintenance for induction heating generators
Preventative maintenance should be at the top of your list to ensure fewer unanticipated problems and repair costs. If you’re responsible for maintaining eldec induction generators in your shop, we have handy preventative maintenance guides that will help you keep your induction power supply running safely and efficiently. It includes an:
- Action Check List that highlights items that should be checked for breakage or wear and suggests when each part should be replaced.
- Illustrated details on how to clean the water filter.
- Instructions on how to replace the PLC battery.
- Tips for properly removing and re-installing induction coils.
- eldec LLC Service contact information.
Download Suggested Preventative Maintenance for Induction Generators.
If you need help keeping your eldec power supply in tip-top shape, schedule preventative maintenance service. Our technicians can examine equipment for problems and replace worn parts at your facility or ours.
Comprehensive expert advice for your individual requirements
Your processes, your parts and your manufacturing environment are unique. Our expertise and customized approach for inductor and equipment design and manufacturing means gains in productivity for you by helping you produce better quality parts. It can also mean shorter production times in addition to lower utility costs. Contact us today to learn more about eldec’s technical consulting programs for induction technology.